1. Introduction

Sakwa Tours ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sakwasrilanka.com or make use of our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

**Contact Information**: Name, email address, phone number, and country when you submit an enquiry or booking request.

**Booking Details**: Travel dates, number of travellers, and special requirements when requesting a tour.

**Review Information**: Your name, email, country, and review content when you submit a tour review.

**Communication Data**: Correspondence when you contact us via email, phone, or WhatsApp.

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

Process and respond to your booking requests and enquiries

Send booking confirmations and tour-related communications

Personalise your experience and improve our services

Send occasional marketing emails (with your consent)

Comply with legal obligations

Prevent fraud and ensure security

Analyse website usage to improve performance

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

**Service Providers**: Trusted third parties who assist us in operating our website and services (e.g., email delivery via Resend, database hosting via Supabase). These providers are contractually bound to keep your information confidential.

**Legal Requirements**: When required by law, court order, or government authority.

**Business Transfers**: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. These include:

**Essential Cookies**: Required for the website to function properly.

**Analytics Cookies**: Help us understand how visitors interact with our website (e.g., Google Analytics).

**Preference Cookies**: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Booking records are typically retained for 7 years for accounting purposes. Marketing consent records are retained until you withdraw consent.

7. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the following rights:

**Right to Access**: Request a copy of your personal data

**Right to Rectification**: Correct inaccurate data

**Right to Erasure**: Request deletion of your personal data

**Right to Portability**: Receive your data in a portable format

**Right to Object**: Object to processing of your personal data

**Right to Withdraw Consent**: Withdraw marketing consent at any time

To exercise these rights, contact us at sakwasrilanka@gmail.com.

8. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure database storage, and restricted access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

**Sakwa Tours**

42 Galle Road, Colombo 03, Sri Lanka

Email: sakwasrilanka@gmail.com

Phone: +94 77 123 4567